Katie Clouds Hair Scrunchie - Skulls - Hand Made in England

We currently only ship to the United States (now including Alaska and Hawaii!).

Processing times are typically 1-2 days (the time before your order ships and your tracking number is sent to you), although in some rare circumstances this could take 5 business days. If you ordered before 3pm Central time, most often your order will ship the same day! Please check each individual product page for its total shipping time (which includes both processing and transit time). Most all items we sell are stored by us here in Illinois and ready to ship, some we custom make when you order, and occasionally we sell items shipped directly from the manufacturer or wholesaler.

Visit our Shipping Policy page for more detailed information.

If you purchase multiple items in one order, in some rare circumstances you may receive a different shipment for each item because part of your order is shipping directly from the manufacturer or wholesalers. Therefor, you may be sent multiple emails with different tracking numbers for each item you purchased. That being said, most everything in our store is in stock here in our shop in Illinois and will ship directly from us in one package. If 5 business have passed and you have not received a tracking number yet, please email us at info@tommyrot.shop and we can investigate the cause of the delay.

RETURNS
You may return any item to us NOT marked "NO RETURNS" on the product page within 30 days of receiving your order for a full refund at no cost to you!

Items must be in new condition (unworn, not washed, no stains, no odors, tags still in place, etc).

Please email us at info@tommyrot.shop with your return request and we will provide you with a prepaid shipping label to you.

EXCHANGES
Please email us at info@tommyrot.shop with your exchange request and we will provide you with a prepaid shipping label to send your item back to us. Once we receive your item for exchange and inspect it for any damages or wear, we will send your new size / color out to you! You may either get the same item in different color / size or we can give you a store credit for what you paid. Either is fine, your choice!

Please visit our Refund Policy page for more detailed information on returns and exchanges.

NOTE THERE ARE NO RETURNS OR EXCHANGES ON 50% OFF CLEARANCE ITEMS. NO EXCEPTIONS. PLEASE READ THE LISTING CAREFULLY TO MAKE SURE YOU GET THE CORRECT SIZE!

We ship our orders as quickly as possible. You may reach out to us at info@tommyrot.shop with your request to cancel, but if it is not within a short amount of time from ordering we may have already shipped your order. But fear not, we offer free returns for any reason, so if your order has already shipped you may return the item(s) to us for a full refund after you receive them. See "Returns & Exchanges" above for details.